Cimlogic Support Services: Empowering TrakSYS™ Users for Success

Posted in Blog on July 18th, 2023

At Cimlogic (Part of the ITI Group), we understand that implementing and utilising the TrakSYS™ Manufacturing Execution System (MES) platform is a transformative and rewarding journey for businesses. That’s why we are one of the few Systems Integrators to offer comprehensive support services tailored to meet the unique needs of our clients. Utilising a client-centric approach, our support team collaborates closely with clients to troubleshoot issues, deliver timely updates, adapt TrakSYS™ to specific requirements, provide training resources, and truly drive continuous improvement. In this blog post, we will highlight our service and support capabilities, demonstrating how our expertise enables TrakSYS™ users to maximise the value of their investment.

1. Support for First-Time TrakSYS™ Implementations

We understand the importance of a smooth implementation process for first-time TrakSYS™ users. Our company offer scalable support services that can be tailored to meet specific needs and budgets. Whether it’s through a standard support service, embedding support staff within organizations, or providing early life support, Cimlogic ensures that clients have the necessary assistance to successfully implement TrakSYS™. Our expert RAISE™ consultants guide clients in selecting the most suitable support service, setting the stage for a successful implementation journey.

2. Troubleshooting and Issue Resolution

The service team at Cimlogic works closely with clients to address any issues that may arise during the implementation or usage of TrakSYS™. We offer a range of support services, from simple break/fix solutions to comprehensive IT service lifecycle management. By leveraging our expertise and experience, the support team efficiently troubleshoots problems, ensuring minimal disruption to operations. Cimlogic’s planned transition period and proactive services enable them to provide timely assistance and maximise early success.

3. Timely Updates and Feature Communication

Keeping clients up-to-date with the latest TrakSYS™ updates and features is a priority for Cimlogic. Support services include proactive offerings such as monitoring and communication of updates. Through scheduled updates and patching, Cimlogic ensures that clients have access to the latest enhancements and functionalities. By effectively communicating new releases, Cimlogic empowers TrakSYS™ users to leverage the full potential of the platform and stay ahead of industry trends.

  • Craig Beardsell, Control Systems Manager at Lavazza said: “Very interactive call with Peter. Explained what he was going to do pre-call. Did what he said he was going to do in the call. Tested the change while Peter was still on the call which worked perfectly. Peter also gave the option to revert to the previous version as a safety net.”

4. Adapting TrakSYS™ to Specific Needs

Cimlogic collaborates closely with clients to continuously adapt TrakSYS™ to meet their specific requirements. Through RAISE™ consultancy time included in every service contract, Cimlogic identifies opportunities for improvement and growth. Our Service Management framework facilitates measurement, reporting, and continuous service improvement. By involving clients in the adaptation process, Cimlogic ensures that TrakSYS™ evolves alongside their evolving needs, enabling businesses to optimise their operations and achieve long-term success.

  • David Werner, Global Program Manager at DuPont said: “DuPont chose Cimlogic because of their deep technical expertise in the TrakSYS™ product. Cimlogic also work closely with DuPont to meet the company’s strict requirements and expectations for a service contract to support the installed TrakSYS™ base. We look forward to having Cimlogic as a journey partner as we expand TrakSYS™ across the enterprise.” 

Helping clients optimise operations, enhance productivity, and achieve success 

Cimlogic’s support services play a crucial role in empowering TrakSYS™ users to maximise the value of their investment. With a strong emphasis on client-centricity, Cimlogic offers comprehensive support throughout the TrakSYS™ implementation journey and beyond. From troubleshooting issues to delivering timely updates, our expertise ensures a smooth and efficient experience for clients. By continuously adapting TrakSYS™ to meet specific needs and providing valuable training resources, Cimlogic enables businesses to optimise their operations, enhance productivity, and achieve their desired outcomes.

If you’d like to learn more about Cimlogic’s Managed Support Services and how we can help you get the most out of your TrakSYS™ MES solution, please contact us today at [email protected] or Tel: +44(0)1274 599955.