Service and Support

We earn trust, protect critical operations, and offer total support

For over 40 years we’ve built trust, and enhanced the operations of clients across major industry and critical infrastructure.

We’ve installed systems on most nuclear sites in the UK, and on most oil and gas platforms in the UK Continental Shelf. Those assets continue to benefit from the services and support of our experienced teams.

Our robust and reliable safety and control systems are underpinned by our commitment to support you 24 hours a day, 365 days a year.

The impact of our Service Solutions extends far beyond your bottom line. We understand the importance of peace of mind. So whenever you need us, we give you access to the technical expertise of our dedicated engineers with the assurance that your equipment is being proactively maintained.

Our support is already helping our clients to maximise economic recovery, extend asset life, and reduce OPEX.

Download our Service and Support Brochure

Enhancing your future, together

Our support extends beyond the execution phase of a project, because we understand the critical focus on ensuring safety and maximising operational efficiency.

We pride ourselves on the resilience we continue to offer our clients, long after our engineers have successfully completed their installation. The experience gained from each and every successfully completed project is built into our Service Solutions, which include:

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24/7/365 reactive service to resolve system failures

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Support centre providing 24 hour assistance

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Proactive monitoring and maintenance solutions to prevent failures

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Spares, capacity and obsolescence management

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Information and cyber security reviews

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Start-up and commissioning services

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Hosted development and test facilities

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Consultancy and conceptual design

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Help desk facilities

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Migration planning and implementation

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Regular site health check inspections

We combine experience & agility, and deliver holistic monitoring & security

Our vendor-neutral approach gives you the benefit of engineers with the experience of working with devices and systems manufactured by most major suppliers. So even if your system was not installed by us, we can still provide you with tailored Service Solutions, and ongoing maintenance and support. Our independence means you’ll always benefit from reliable, independent advice on how to resolve technical issues.

All of our Service Solutions are supported by established and audited governance procedures, and are fit to safeguard even the most critical assets in Nuclear and Energy industries.

When issues arise they are tracked and monitored with progress clearly communicated to the client. Our focus on issue management and resolution by our trained and experienced teams, frees your people to focus on maintaining operational integrity and continuity.

The depth and resilience of our technical support services will not only keep your assets online, they will extend the life of ageing obsolescent systems.

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ITI Consultancy

Industrial Cyber Security

Our support, your benefits

Cross-Vendor Product Support

Access to extensive cross-vendor product support meaning your engineers don’t have to be experts in every manufacturer’s product range

Spares Management

Better economies of scale through spares management and a proactive replacement programme

Reduced Down Time

Reduced down-time saving millions of dollars in lost revenue as a result of systems being offline

Operational Efficiency

More predictable OPEX costs and increased operational efficiency through planned maintenance schemes

Reduced Risk

Improved safety and reduced risk from critical system failure

Increased System Security

Increased system security with access to cyber and information security experts

Migration Planning

Reduced exposure to obsolescence-based risks through effective migration planning

Dedicated Support Centre

Maximised uptime through our dedicated support centre. Giving you access to assistance and resolution of problems 24 hours a day, 365 days a year

More in Service and Support

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Managed Services

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Obsolescence Management

View our Case Studies

EDF Energy logo.

EDF Hinkley B AIC SCADA Replacement

The Alternative Indication Centre (AIC) at Hinkley Point B Power Station provides a secondary, remote monitoring facility for post-trip-event reactor conditions, ensuring safe shutdown and maintenance of adequate post-trip cooling and providing a back-up to the Central Control Room.

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Sellafield Carbon Footprint Tool

The recording and forecasting of carbon dioxide emissions (CO2e) is key to Sellafield’s ability to understand and modify their carbon footprint.

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Cadbury logo.

Cadbury’s New Chewing Gum Factory Development

ITI Group used simulation to help Cadbury overcome the typical challenges of planning and building a new factory; ensuring that the equipment selection, rules for operation, staffing levels and production capacity were all in sync with the business plan.

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Marks and Spencer logo.

Marks & Spencer Distribution Centre: Simulation for Facility Design

ITI Group used simulation to help Marks and Spencer plc (M&S) design its 900,000sq ft distribution centre in Leicestershire.

Distribution & Logistics
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SSE logo.

SSE Storr Lochs Hydroelectric Station Refurb

ITI undertook a full overhaul of the integrated electrical and control systems for Storr Lochs Hydroelectric Power Station on the Isle of Skye, creating a resilient, reliable and upgraded control solution for SSE (formerly Scottish & Southern Energy).

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Spirit Energy Digital Transformation

After just one year of collaborating with ITI Group on their Digital Transformation programme, Spirit Energy are already seeing the benefits of a properly managed data solution.

Read Case Study
BP logo.

BP Nerefco Refinery Optimisation

A simulation study carried out by Saker Solutions (now ITI Group), in conjunction with BP, enabled Nerefco to optimise offsite facilities’ performance and identify savings worth millions of dollars over the life of the project.

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Repsol Sinopec Rotating Equipment

Through a collaborative approach, ITI helped Repsol Sinopec (previously Talisman Sinopec) achieve its ambitious “Rotating Equipment Excellence Programme”, which provides early warnings about potential equipment failures, collects and analyses historical data and enables future operational trends to

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Find Us

We have sites across the UK and North America

ITI Operations Limited

+44 (0) 1246 437600
[email protected]

Rotherside Road,
South Yorkshire, S21 4HL

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